Reservation Agent (Whistler) in Whistler, British Columbia

The Reservation team at Whistler Platinum is the guest's first point of contact with our company. The position delivers prompt and professional service while receiving and processing guest reservations and transportation requests. A strong knowledge of the properties and surrounding Whistler area ensures the accuracy of reservations, and initiates guest satisfaction for their upcoming stay. Primary Responsibilities for our Reservation Agent include: General inquiries - answer guest's questions about rates, accommodation options, location and booking channels. Thoroughly review all upcoming reservations for accuracy: Example the correct number of adults and children are noted in the booking; a confirmation letter was sent to the guest; arrival/departure dates are accurate Effective selling of the vacation properties using a thorough understanding of all options: layouts room types, amenities, bedding, location, community activities and surrounding area Informs guest of all company policies and services (ie. Cancellation policy, late-check out policy, non-smoking policy, concierge services shuttle service, cleaning services) Arrange all transportation for guests to and from Whistler via taxi, bus, or limo etc. through appropriate channels. Manage Whistler Blackcomb specifics; lift tickets, lessons. Manage guest deposits. Keep current on all local information including operator schedules, events, and promotions Assist/Manage company extranets. Send confirmation letters to guests and continue communication prior to their arrival as necessary. Reply to all guest email, phone, or fax inquiries, on a daily basis, in a professional and courteous manner. Follow company policies & procedures and is able to effectively communicate them to other team members. Other duties as required. Qualifications: High School Diploma and Post Secondary Hospitality Education preferred Excellent command of the English language - written and verbal. Other languages an asset Excellent communication skills: able to listen, understand, clarify, and confirm High-level administration skills and computer skill set writing, filing, tracking, organizing, and phone etiquette. Able to multi-task and remain organized and professional Highly polished phone mannerism's and articulates email etiquette. Able to uphold all guest confidentiality holding guest privacy and security in the highest regard Be supportive of creativity and innovation, and be willing to openly embrace change Able to contribute to the successful organization and morale of the team Previous customer service in a fast-paced environment meeting and exceeding guest expectations At a minimum, proficient use of Microsoft Word, Excel, and Outlook Knowledge of property management systems an asset Good problem resolution skills operating in a "win-win" fashion for guests Team oriented Outgoing, friendly and positive Proactive with guests and while working unsupervised Absolutely punctual and professional Great knowledge of Whistler area and local activities Thank you in advance for your application however only those applicants that are shortlisted will be contacted. Location: Whistler Compensation: TBD Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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Category:  Other Jobs  |  Address:  Whistler British Columbia


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