The Reservation team at Whistler Platinum is the guest's first point of contact with our company. The position delivers prompt and professional service while receiving and processing guest reservations and transportation requests. A strong knowledge of the properties and surrounding Whistler area ensures the accuracy of reservations, and initiates guest satisfaction for their upcoming stay.
Primary Responsibilities for our Reservation Agent include:
General inquiries - answer guest's questions about rates, accommodation options, location and booking channels.
Thoroughly review all upcoming reservations for accuracy: Example the correct number of adults and children are noted in the booking; a confirmation letter was sent to the guest; arrival/departure dates are accurate
Effective selling of the vacation properties using a thorough understanding of all options: layouts room types, amenities, bedding, location, community activities and surrounding area
Informs guest of all company policies and services (ie. Cancellation policy, late-check out policy, non-smoking policy, concierge services shuttle service, cleaning services)
Arrange all transportation for guests to and from Whistler via taxi, bus, or limo etc. through appropriate channels.
Manage Whistler Blackcomb specifics; lift tickets, lessons.
Manage guest deposits.
Keep current on all local information including operator schedules, events, and promotions
Assist/Manage company extranets.
Send confirmation letters to guests and continue communication prior to their arrival as necessary.
Reply to all guest email, phone, or fax inquiries, on a daily basis, in a professional and courteous manner.
Follow company policies & procedures and is able to effectively communicate them to other team members.
Other duties as required.
High School Diploma and Post Secondary Hospitality Education preferred
Excellent command of the English language - written and verbal. Other languages an asset
Excellent communication skills: able to listen, understand, clarify, and confirm
High-level administration skills and computer skill set writing, filing, tracking, organizing, and phone etiquette.
Able to multi-task and remain organized and professional
Highly polished phone mannerism's and articulates email etiquette.
Able to uphold all guest confidentiality holding guest privacy and security in the highest regard
Be supportive of creativity and innovation, and be willing to openly embrace change
Able to contribute to the successful organization and morale of the team
Previous customer service in a fast-paced environment meeting and exceeding guest expectations
At a minimum, proficient use of Microsoft Word, Excel, and Outlook
Knowledge of property management systems an asset
Good problem resolution skills operating in a "win-win" fashion for guests
Outgoing, friendly and positive
Proactive with guests and while working unsupervised
Absolutely punctual and professional
Great knowledge of Whistler area and local activities
Thank you in advance for your application however only those applicants that are shortlisted will be contacted.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.